How it works

FAQ

Introduction

We take the protection of your personal data seriously. Please check our Privacy Policy carefully before using our services or website. This policy explains how we, Lingua Franca Ltd, an Israel-based company with registration number 516847290, with registered offices at 3 Sigaliot Street, Ganot Hadar, Israel, handle your personal data. It covers how we collect, use, and process your information and informs you about your privacy rights and legal protections.
If you have any queries about this policy or how we handle your personal data, feel free to reach out to us at [email protected]. We occasionally update this policy to reflect changes in laws or our services. Changes affecting your rights or obligations will be communicated on our website, but we recommend reviewing this policy to stay informed of any updates.
As per data protection laws, we are the Controller of your personal data. If you disagree with any part of this policy, please refrain from providing your personal data or using our services.

What types of personal data do we collect, and from whom?

We gather personal data from various sources, including our clients and their staff, visitors to our website, potential clients and their employees, business associates, contractors, and individuals applying for jobs. This policy extends to other individuals as well, except in cases where a distinct privacy notice has been provided.
Personal data includes any information that identifies an individual. For those covered under this policy, this could be details such as your full name, photograph, email address, gender, age, mobile and home phone numbers, and your IP address. The IP address might also give us insights like probable geolocation and browsing habits.
We also collect voice data for the development of machine learning, synthetic voice generation, and machine translation. It's important to note that we don’t use voice or image data for identification purposes. Furthermore, we don't collect sensitive categories of personal data about you.

What are the ways we gather your personal data?

We collect your information in several ways, mainly through direct interactions. You might provide us with details like your identity, contact, and financial information when you fill out forms or communicate with us via mail, phone, email, or other methods. This happens especially when you:

- Use our products or services.
- Create an account on our website.
- Subscribe to or buy our services.
- Provide us with feedback or get in touch with us for any reason.

How do we get information about you from other sources?

Sometimes, we receive your personal data from external parties. This could be from our security service partners, payment providers, or other users of our website and services if they decide to share it with us. If there's any reason to think that the information you've given us isn't accurate, we might confirm or verify your identity by obtaining additional data from third parties. Additionally, we may look at your social media profiles or other media outlets to gather information about you.

How do we utilize your personal data?

We handle your personal data only when we have a legal ground to do so. Here's how we might use it:

  • To fulfill our contract and provide our services: If you want to access and use our website, we use your personal data to facilitate this, in line with our “Terms of Business.” We might also contact you about your website activities as part of our service delivery.
  • In cases where your personal data is part of content needing translation, and you’ve enlisted our services, we use this info to carry out our contractual obligations to you.

Meeting legal obligations

Occasionally, we might need to process your personal data to adhere to legal responsibilities, such as for anti-money laundering procedures or to safeguard the rights, property, or safety of others. Also, if you owe money to another user, we will share your personal details with them to assist in debt recovery.

Using your data for valid business reasons

We might use your personal data for our valid business interests, which include enhancing our services and customer support, online analytics, and cybersecurity. This extends to reaching out to you in relation to mergers, asset sales, consolidations, restructurings, financings, or acquisitions involving our company. We may also use your data to manage customer interactions. Additionally, we might utilize your personal data if you have explicitly consented.

How and Where We Store and Process Your Data

Your personal data might be stored or transferred beyond Israel and the European Economic Area (EEA) for various reasons. For instance, this could happen if our email server is situated in a country outside Israel or the EEA or if any of our service providers operate from outside these regions. When transferring your personal data outside Israel or the United Kingdom/EEA, we ensure it goes only to countries recognized for adequate data protection. Alternatively, transfers are made to third parties who have established safeguards, such as adhering to the European Commission's or the United Kingdom's Standard Contractual Clauses.

Your data's security

We handle your personal data with the utmost care to ensure its security. This includes safeguarding it from unauthorized access, unlawful processing, and any accidental loss or damage. We restrict access to only those employees who need to know your data, employ strong password protection, and use robust encryption measures in our electronic data systems.
However, it's important to note that electronic storage, by its nature, can't guarantee absolute security. While we take every precaution, we can't ensure that your personal data, or any other data you provide, will always remain completely secure. In the event of a security breach, we act swiftly to contain it and minimize any potential data loss.

Marketing

You have the option to receive updates about our services through email marketing. If you decide you no longer wish to receive these updates, you can easily opt-out by getting in touch with us or clicking the "unsubscribe" link in any marketing email. Please keep in mind that it might take a few days for us to update our records based on your request. If you request to be removed from our marketing list, we'll keep a record of your name and email address to ensure you don't receive any marketing materials. Rest assured, we will still reach out to you when it's necessary regarding your account. Your preferences matter to us.

Consumer legal rights

You have various rights under the data protection laws. Here are some of them:

  1. Access to your data:

You can request access to the personal data we have about you. This allows you to receive a copy of your data and verify its lawful processing.

  1. Data correction:

If you find any incomplete or inaccurate information in your data, you can request us to correct it. We may need to verify any new data you provide for accuracy. 

  1. Request to delete your data:

Please ask us to delete or remove your personal data if there’s no valid reason for us to keep processing it. You also have this right if you’ve objected to processing (see below), if we’ve processed your data unlawfully, or if we must erase your data to comply with local laws. Please note that we may not always be able to fulfill your request due to specific legal reasons, which we will explain if applicable when you make your request.  

  1. Object to how your data is used:

You can object to the use of your personal data when we rely on a legitimate interest (or that of a third party), and it affects your fundamental rights and freedoms based on your specific situation. You can also object when we process your data for direct marketing purposes. In some situations, we may have strong and legitimate reasons to continue processing your data, even if you object.

 

  1. Ask us to pause your data processing:

You can request to temporarily stop the processing of your personal data in the following situations:

  • If you want us to confirm the accuracy of your data.
  • When our use of the data is unlawful, but you don’t want us to delete it.
  • If you need us to keep the data, even if we no longer need it, because you need it for legal reasons.
  • When you’ve objected to our use of your data, we need to check if we have valid reasons to continue using it.

 

  1. Ask us to send your data

You can request us to send your personal data to you or a third party of your choice. We’ll provide it in a format that’s easy to read by machines and commonly used. Take note that this right applies only to automated information for which you initially gave consent or that we used to fulfill a contract with you.

  1. Your rights and how to use them

You have the right to withdraw your consent at any time when we rely on it to process your personal data. However, this won’t affect the legality of any processing done before you withdraw consent. Keep in mind that withdrawing consent impacts our ability to provide certain products or services, and we’ll inform you if this applies when you withdraw.

 

You might be able to exercise some of these rights through your account on our website. We may charge an administrative fee if your request is clearly unfounded or excessive.

 

If you have complaints about this Policy or how we handle your data, please let us know at [email protected]. We’ll review and investigate your complaint and aim to respond promptly. Also, contact your local regulatory authority.

You might be able to exercise some of these rights through your account on our website. We may charge an administrative fee if your request is clearly unfounded or excessive.
If you have complaints about this Policy or how we handle your data, please let us know at [email protected]. We'll review and investigate your complaint and aim to respond promptly. Also, contact your local regulatory authority.

Your privacy matters

You have the option to receive updates about our services through email marketing. If you decide you no longer wish to receive these updates, get in touch with us or click "unsubscribe" in any marketing email. Please keep in mind that it might take a few days for us to update our records based on your request.
If you request to be removed from our marketing list, we'll keep a record of your name and email address to ensure you don't receive any marketing materials. Rest assured, we will still reach out to you when it's necessary regarding your account. Your preferences matter to us.

General

If a court with the appropriate authority deems any part of this Privacy Policy invalid or unenforceable, we will work to interpret it in a way that reflects the intentions of all parties involved. The rest of the Privacy Policy will remain fully valid and effective.
This Privacy Policy is subject to Israeli law and will be interpreted accordingly. By using our services, you agree to be subject to the exclusive jurisdiction of the Israeli Courts in any legal matters. Your understanding and cooperation are important to us.

Updated in: December 2023

Last updated: March, 2019 lingusync LTD (“us”, “we”, or “our”) operates the http://www.lingusync.com website (the “Service”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service. We will not use or share your information with anyone except as described in this Privacy Policy. We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at http://www.lingusync.com Information Collection And Use
  • While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.

Log Data
  • We may also collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information.

Cookies
  • Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

DoubleClick Cookie
  • Google, as a third party vendor, uses cookies to serve ads on our Service. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other web sites on the Internet. You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page:http://www.google.com/ads/preferences/

  • Behavioral Remarketing lingusync uses remarketing services to advertise on third party web sites to you after you visited our Service. We, and our third party vendors, use cookies to inform, optimize and serve ads based on your past visits to our Service.

Facebook AppNexus Service Providers
  • We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Opt-Out We partner with third party advertisers to serve and display advertising on the Services. These partners may use cookies and Web beacons to collect information about your activities across different websites and services to provide you with relevant advertising. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. To serve and display advertising relevant to your location, the Services may also track your device’s precise geolocation by responding to beacons or inaudible signals sent to your device’s microphone. If you do not want the location of your device to be tracked by the Services, please opt-out using your device settings. Compliance With Laws
  • We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

Business Transaction
  • In case lingusync LTD is involved in a merger, acquisition or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.

Security
  • The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

International Transfer
  • Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Links To Other Sites
  • Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy
  • Our Service does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a children under age 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy
  • We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us
  • If you have any questions about this Privacy Policy, please contact us: [email protected]

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